Privacy Policy

Clovelly Privacy Policy

The Clovelly Estate Company: Privacy Policy

Updated: 2 November 2022.

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website or visit our estate.

Topics:

· What data do we collect?

· How do we collect your data?

· How will we use your data?

· How do we store your data?

· Marketing

· What are your data protection rights?

· What are cookies?

· How do we use cookies?

· What types of cookies do we use?

· How to manage your cookies

· Privacy policies of other websites

· Changes to our privacy policy

· How to contact us

· How to contact the appropriate authorities

What data do we collect?

The Clovelly Estate Company collects the following data:

Personal Identification Information (Name, email address, phone number, etc.)
Guest reservation and booking data within our hotel Property Management Systems
CCTV feeds
DigiTickets event ticketing

How do we collect your data?

You directly provide The Clovelly Estate Company with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our visitor attractions, products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
Make a booking or reservation with any of our employees.
Image capture via CCTV.

How will we use your data?

The Clovelly Estates Company collects your data so that we can:

Process your order and manage your account.
Email you with special offers on other products and services we think you might like.
Process your reservation and manage your reservation
Improve our guest and visitor experience
Monitor visitor numbers

If you agree, The Clovelly Estates Company will share your data with our partner companies so that they may offer you their products and services.

DigiTickets
KINC E1 Ltd
When The Clovelly Estate Company processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases and reservations.

How do we store your data?

The Clovelly Estate Company securely stores your data at The Estate Office, Clovelly, EX39 5TA and in the cloud via Microsoft Office 365. Role based access control and Two Factor Authentication is used to secure data. We also store your data in our hotel management and marketing systems which are also secured with Role based access control and Two Factor Authentication.

The Clovelly Estate Company will keep your Personal Identification Information for six years and your Guest reservation and booking data within our hotel Property Management Systems for six years. Once this time period has expired, we will delete your data by automatically removing it from our CRM and PMS systems.

Marketing

The Clovelly Estate Company would like to send you information about products and services of ours that we think you might be interested in.

If you have agreed to receive marketing, you may always opt out later.

You have the right at any time to stop The Clovelly Estate Company from contacting you for marketing purposes or giving your data to other members of the Clovelly Estate Company Group.

If you no longer wish to be contacted for marketing purposes, please email privacy@clovelly.co.uk.

What are your data protection rights?

The Clovelly Estate Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request The Clovelly Estate Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that The Clovelly Estate Company correct any information you believe is inaccurate. You also have the right to request The Clovelly Estate Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that The Clovelly Estate Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that The Clovelly Estate Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to The Clovelly Estate Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that The Clovelly Estate Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@clovelly.co.uk

Call us at: 01237 431200

Or write to us: Clovelly Estate Office, Clovelly, Devon, EX39 5SY

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

The Clovelly Estates Company uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our website
For marketing purposes
To improve the guest and visitor experience

What types of cookies do we use?

There are several different types of cookies, however, our website uses:

Functionality – The Clovelly Estate Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – The Clovelly Estate Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Clovelly Estate Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Analytics – The Clovelly Estate Company uses Advanced Google Analytics to build data driven buyer personas for marketing purposes with the intent of improving our products and services and guest and visitor experiences.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Clovelly Estate Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The Clovelly Estate Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 November 2022.

How to contact us

If you have any questions about The Clovelly Estate Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: admin@clovelly.co.uk

Call us at: 01237 431200

Or write to us at: Clovelly Estate Office, Clovelly, Devon, EX39 5SY

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that The Clovelly Estate Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: complaints@ico.org.uk

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026

Clovelly Ticket Portal